Pre-booking questions are questions potential customers ask about your listings before they book. Anyone browsing the platform can ask a question, and your answers appear publicly on the listing page.
It's a way for customers to clarify details before committing — things like what's included, accessibility, difficulty level, or anything else they're curious about.
Answering questions promptly and thoroughly can help convert browsers into bookings. Unanswered questions might make customers hesitant.