You can set an auto-reply that gets sent to customers automatically when they confirm a booking. It's useful for introducing yourself, and reassures customer.
Setting up auto-reply
- Go to Messages from the sidebar
- Click the settings icon (gear) in the top right of the conversation list
- Type your message — something like "Hi! Thanks for booking with us. Feel free to message us if you have any questions!"
- Click Save
The auto-reply only sends once per booking, right after confirmation.
Editing or removing it
Open the auto-reply settings again. You can edit the message or click the delete icon to remove it completely.