How to know when you receive a new booking
Get notified about new bookings via email and dashboard notifications
How to contact a customer after receiving a booking
Use the built-in messaging system to communicate with customers
What happens after a booking is completed
Understanding how payouts work after you deliver a service
How to cancel a booking
Steps to cancel a confirmed booking and what happens afterwards
How to modify a booking's dates
Requesting date changes through Kipgo support
What customer details are visible to suppliers
Understanding what customer information you can see
What happens if a customer cancels
Understanding customer cancellations and their effect on payouts
How to view payment details
Finding the complete payment breakdown for any booking
What is the booking timeline
Understanding the visual timeline on booking details
How partial refunds work
Understanding partial refunds and their effect on payouts
What happens if a customer files a dispute
Understanding the dispute process and payout holds
How to write internal notes
Adding private notes to bookings that only you can see
How to download the booking PDF
Getting the official booking confirmation document
Split payments
How Kipgo's split payment feature works and what it means for your bookings